Michael Brown

Partner
A.T. Kearney

Michael Brown is a partner with A.T. Kearney in the Consumer and Retail Practice and leads the Global Consumer and Retail Omnichannel Team. He has more than 25 years of consulting and retail industry leadership experience. His expertise lies in revenue and profit improvement through multichannel customer engagement and fulfillment, store operations, store technology, merchandising, and supply-chain transformation strategies and processes. Currently Michael is working with clients on realizing the true financial benefit of their Omnichannel businesses by redefining the role of the store in the Omnichannel retailer, integrating inventory and supply across the channels and implementing new performance metrics to drive organization wide success.. Michael is based in New York. Prior to beginning his consulting career, Michael served as vice president of operations for Macy’s and Federated Department Stores in New York City.

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda

Future Stores Master Classes & Site Tour

Sunday, November 6th, 2016

08:15 Creating Seamless Integration Between Online And Retail Channels

Retailers have undergone a dramatic and rapid transformation from mono, to multi to omnichannel. This transformation has been thrust upon retailers as technology and consumer adoption rates of that technology have exploded. The rapid pace of change and lack of understanding of how customers would seamlessly shop channels caused retailers to create channel silos and fail to integrate operating models across channels In the current state, retailers have created multiple, complex and inefficient operating environments. In a slow growth retail environment, costs have grown but sales have not. In order to fully realize omnichannel benefits and be prepared for the next wave of technology, retailers must to develop a seamlessly integrated omnichannel operating model which will leverage people, stores, supply chain and inventory to meet customers’ needs. The session will discuss:

• The omnichannel role of the store and store network
• Doing more with less – optimizing omnichannel inventory
• The omnichannel organization
• Omnichannel performance metrics for growth, profitability and customer satisfaction