Adam Toporek

Adam Toporek is a Customer Experience Strategist, speaker, author and the founder of CTS Service Solutions – a customer experience consultancy that helps organizations deliver Hero-Class Customer Service™ through scalable and effective real-world solutions. With experience in both the wholesale and retail musical products environments and as a regional developer and franchisee for two national service brands, Adam helps organizations not only design better customer experiences but also execute their designs on the front lines. Adam is the founder of the Customers That Stick website, one of the world’s most popular resources on the topics of customer experience and customer service. He is a contributor to Salesforce.com, CustomerThink, and Business2Community. He has been recognized in both ICMI’s “#CustomerService 100” and Huffington Post’s “Top 100 Most Social Customer Service Pros On Twitter.” Adam has a BBA from the University of Georgia, has an MBA from the University of North Carolina at Charlotte, and is a Net Promoter Certified Associate. His forthcoming book on frontline customer service is being released by AMACOM Books in Spring 2015.